Monday 24 August 2009

(3) KPIs – what size of business can benefit?

Simply any size of business - large, medium or small.

All businesses have (or should have) strategic goals where it is possible to define the Critical Success Factors (CSFs) that will drive the business forward or avoid disaster.

The KPIs provide measures that focus attention on what’s important, whether the KPIs are KRMs or KPDs - see explanation in posting (1).

In smaller businesses there may be just one set of KPIs for the entire business.

In larger businesses there needs to be a cascade of KPIs, providing management at each level with KPIs of what’s important to them in their specific role.

What’s strategically important to you and your business?

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